Refund Policy

You may cancel or reschedule your appointment free of charge provided you give us at least 24 hours' notice before your scheduled time.

Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the booked service price. This helps us cover the cost of the reserved time slot.

If you do not attend your appointment and have not contacted us in advance, this is considered a no-show. No-shows may be charged the full service price.

Clients with a history of no-shows may be required to pay a non-refundable deposit to secure future bookings.

Your satisfaction is our priority. If you are unhappy with your service, please let us know before you leave the shop. We will do our best to make it right at no additional charge.

If you raise a concern after leaving, please contact us within 48 hours at [email protected]. We will assess each case individually and may offer a complimentary adjustment appointment.

We do not offer cash refunds for completed services where the service was delivered as requested. Refunds are considered only in exceptional circumstances at our discretion.

Where a deposit is required to secure a booking, it will be applied to the cost of your service on the day.

Deposits are fully refundable if you cancel with at least 24 hours' notice. Deposits are non-refundable for late cancellations or no-shows.

In the rare event that we need to cancel your appointment, we will notify you as soon as possible and offer you the earliest available alternative slot.

If we cancel your appointment and you have paid a deposit, you will receive a full refund of that deposit within 5 business days.

To request a refund or raise a concern, please contact us at [email protected] or call +44 20 7946 0321. Please include your name, appointment date, and a brief description of your concern.

We aim to respond to all refund enquiries within 2 business days.

If you have any questions about this policy, please don't hesitate to get in touch. We're always happy to help.